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Collaborative Mediation 3 Pillars
Most organizations have a history of operating with clear rules. Workers know what to do and they learn the boundaries. When a new program is implemented, it changes expectations and the rules for operation need to change with the program. Contract language is typically written at a high level focusing on general concepts. It lacks the details for how the program operates. Collaborative mediation achieves a commitment from both union and management leaders to an enabling structure for the program’s operation. It provides the guidance for workers to commit and ensures the program achieves desired results. The process also provides a way to keep the program current and sustainable.
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